![]() ![]() We are beginning to use RoboHelp 2019 (classic & non-classic), using WebHelp and Responsive HTML5. We have several RoboHelp 2017 sites hosted via IIS 7.5 on a Windows web server (over intranet). We are having issues displaying RoboHelp 2019 non-classic sites via Internet Explorer (11) over the intranet. Let me know if there is any further information that I can provide to give greater context to this issue. The only thing I am seeing is that, there is a trend towards the pages that work being part of the TOC, but even that is inconsistent. The only differences between our RoboHelps that I can think of is that I had the 2019 version installed on my computer before I uninstalled the 2019 version and installed the 2017 version, and the fact that I am the one that made this update. ![]() I had the person who used to own the project attempt to open the project on their computer, by also redownloading my backup from the server and everything looks fine on their RoboHelp. I tried clearing cache, had saved a back-up of the project to our server, so I tried redownloading and deleting the one that I was working from (as I had made a minor update, easy to edit), and nothing worked. ![]() After I generated the output for the project, saved and closed the project, then reopened it the majority of my page links became broken (only 190/2,300 still work). I took over for another person in owning our RoboHelp site in November, and ran into no issues until Mid-January. Upgrade your version of Internet Explorer to 11.0.110 or greater.Clicking the breadcrumb link to the containing folder opens the first link in the folder.***Note that the error doesn't occur if you click the second (or lower) link in a folder but instead produces the desired behavior, which is to open the first link in the folder. If opening from Windows File Explorer you see the directory tree for the folder.You do not have permission to view this directory or page using the credentials that you supplied." If the project is housed on web site or intranet, "403 - Forbidden: Access is denied.In that topic, click the link to the folder that your topic is in.Use the TOC to browse to a topic that is first*** in the list of topics below a book with no linked topic.Only happens in Internet Explorer 11.0.105 and before.Topic must have breadcrumbs somewhere in the topic.Table of Contents (TOC) must have books that are not linked to topics but do contain topics.Have tried in both the Azure_Blue and Charcoal_Gray outputs and the same thing happens, it's not layout-specific as far as I can tell.This does not happen in outputs from similar projects in RH 2017. Adding it here so the answer is available for anyone receiving complaints! I did not report it as a bug because it's not Adobe's bug and is fixed in a newer version of IE. This is an FYI post because upgrading your version of IE to 11.0.110 will fix the issue. ![]()
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